Frequently Asked Questions
Everything you need to know about finding your perfect fit.
How do I ensure I am ordering the correct shoe size?
We provide a detailed sizing guide on every product page. Since fit can vary by designer, we recommend measuring your foot from heel to toe and comparing it to our brand-specific charts.
What is your return policy for footwear?
We offer a 30-day return window for all unworn shoes in their original packaging. Please ensure the soles are unmarked by trying them on a carpeted surface.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for those who need their heels sooner.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International delivery times vary by location, and customs duties may apply depending on your local regulations.
Are your shoes made from genuine leather?
Quality is our priority. Most of our collections feature premium genuine leather, though we also offer high-quality vegan alternatives clearly marked in the product descriptions.
Can I exchange my shoes for a different style or size?
Absolutely. You can initiate an exchange through our online portal. Once we receive your original pair in mint condition, we will ship out your new selection immediately.